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MasteryCueInstructional intelligenceMasteryCue Support
Get back to teaching faster.
Find the right next step for account access, billing, uploads, standards coverage, privacy, and school or district setup.
SUPPORT RESPONSEWe aim to reply within two business days.
For faster help, include the page you were using, what you expected to happen, and the exact error message. Do not send student records or passwords.
Billing & subscription
Manage payment details, invoices, or cancellation through Stripe.
Open billing →Data imports
Upload roster, curriculum, and assessment evidence, then review validation before activation.
Open Upload Center →Workspace setup
Review grade, subject, standards framework, school year, and class periods.
Open Workspace Setup →What does $12.99 include?
The individual teacher subscription provides MasteryCue instructional intelligence for the supported K–12 standards catalog and core instructional workflow. School and district implementations are quoted separately.
Can I explore before subscribing?
The interactive demo and sample files are free and use fictional records. New teacher accounts can try their workspace free for 14 days. Continue for $12.99/month or $99/year only if you choose to upgrade.
Get fictional sample files →Does MasteryCue replace teacher judgment?
No. MasteryCue organizes evidence, groups, standards context, and practical teaching moves. Educators review and decide how to use recommendations.
Can I delete my data?
Authorized users and institutions may request access, export, correction, or deletion. Student records should stay inside the secure workspace rather than ordinary support email.
Protect student privacy
Keep student records inside the secure workspace.
Do not email student names, IDs, assessment files, screenshots containing student records, passwords, or payment-card information.
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Account access
If you cannot sign in, use the password reset flow first. If you are being asked to pay again after an existing purchase, contact support before starting another checkout.
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Upload troubleshooting
Use Upload Center to review validation messages for CSV, PDF, and XLSX uploads. MasteryCue does not make failed or unapproved imports live.
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Standards coverage
MasteryCue provides ELA, Mathematics, Science, and Social Studies standards for published K–12 grades and courses. Current production states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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Privacy & deletion
Send the request from the email connected to your account. Schools and districts should identify an authorized contact without attaching student records.
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Security concern
Report the affected page, what occurred, and when. Do not test beyond what is necessary and do not include student records.
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School & district setup
Need help with organization rollout, SSO, rostering, or purchasing? Start from the Schools & Districts page and request an implementation quote.
School & district supportContact MasteryCue support
For account, billing, privacy, security, or legal requests. Do not include student records, passwords, or card details.
Still need help?
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